FAQS

1. Call an operator > Telephone 02-181-8228
1.1 Monday to Saturday (Time: 08:00 am – 05:00 pm)
1.2 After office hour are automatically answered by IVR self service. The system will send the repair details to the supervisor for coordination. The Customer must complete the process and the system will then record the repair and details to the supervisor.
2. E-mail address > callcenter@thecoolservice.com
3. Live Chat > Monday to Friday (Office hours: 08:30 am – 05:30 pm)

(Please specific details for fast and smooth operation)
1. Specific Location
2. Contact Person / Coordinator (First name & Last name)
3. Contact Number
4. Serial Number (S/N)
5. Description of defects or damaged
6. Cause of defects (If any)

Electrical system at the site is malfunction.
Plug is loosely connected/ Substandard plug.
Broken power cord.
Inefficient heat extractor/ condenser system.
The machine is not located correctly according to the manual.
Machine’s electrical device is malfunction.
Cooling system and/or compressor is malfunction.

 The loud noise is mainly caused by the Cooling Fan/ or Fan Coil. (if applicable)